Visual and Textual Consistency Checking Tools

for Graphical User Interfaces

Rohit Mahajan* and Ben Shneiderman (10/22/97)

Department of Computer Science,

Human-Computer Interaction Laboratory &

Institutes for Advanced Computer Studies and for Systems Research

University of Maryland, College Park, MD 20742 USA

email: rmahajan@bdm.com, ben@cs.umd.edu

 

 

Abstract

Designing user interfaces with consistent visual and textual properties is difficult. Contemporary software tools provide only modest support for consistency control.

SHERLOCK, a family of consistency analysis tools, evaluates visual and textual properties of user interfaces. It provides graphical analysis tools such as a dialog box summary table that presents a compact overview of visual properties of all dialog boxes. SHERLOCK provides terminology analysis tools including an Interface Concordance, an Interface Spellchecker, and Terminology Baskets to check for inconsistent use of familiar groups of terms. Button analysis tools include a Button Concordance and a Button Layout Table to detect variant capitalization, distinct typefaces, distinct colors, variant button sizes and inconsistent button placements.

This paper describes the design, software architecture, and the use of SHERLOCK. We tested SHERLOCK with four commercial prototypes. The outputs, analysis, and feedback from designers of the applications is presented. To demonstrate the harmful effects of inconsistency, we conducted an experiment with 60 subjects. Inconsistent interface terminology slowed user performance by 10-25%.

Index Terms: Graphical User Interfaces, evaluation tools, consistency, textual and visual

style, assessment tools, metrics

1.0 Introduction & Previous

Research

Consistency in user interfaces follows the second law of thermodynamics. If nothing is done, then entropy will increase in the form of more and more inconsistency in your user interface.

Jakob Nielsen (1989)

Graphical User Interface (GUI) design is a complex and challenging task. It requires careful requirements analysis, iterative design, and usability testing (Shneiderman, 1998). GUI design has become a major part of software development, and is minimally 29% of software development budgets (Rosenberg, 1989). Moreover, data analysis has shown that the user interface is 47-60% of the total lines of application code (MacIntyre, Estep & Sieburth, 1990). GUI design encompasses more than one third of the software development cycle and plays a major role in determining the quality of a product. Proper human factors techniques, including early completion of user requirements definitions, expert reviews, usability prototype testing, and usability walkthroughs, can significantly speed up software development (Karat 1992).

 

Powerful GUI development tools enable development of working interfaces in a few weeks. However, these interfaces may contain inconsistencies in visual design and textual properties that cannot be detected by current development tools. Such inconsistencies can have a subtle and negative impact on the usability of the interface. Better quality control and GUI test procedures are required, but new analytic and metric-based tools can support the creation of cognitively consistent interfaces having a common "look and feel".

 

1.1 Consistency and Evaluation

Defining Consistency: Consistency is an important aspect of user interface design and is stressed in most guidelines (Shneiderman, 1998; Nielsen, 1989). But, experts have struggled to define exactly "what consistency is?" and "how to identify good consistency?" Reisner (1990) states that consistency is neither a property of the system nor the user, but a relation between two potentially conflicting models: the actual system and the userís mental model. Wolf (1989) suggests that consistency means that similar user actions lead to similar results. Another definition is that a consistent user interface is one that maximizes the number of shared rules across tasks (Polson et al., 1986).

 

Consistency within an application should facilitate human perception and cognitive processes such as visual scanning, learning, and remembering. This applies to spatial properties which includes the organization of menus, placement of frequently used widgets, symmetry, and alignment of widgets. This also applies to fonts, colors, common actions, sequences, terms, units, layouts, typography and more within an application program. Consistency is naturally extended to include compatibility across the application programs and compatibility with paper or non-computer-based systems. The sequence of pointing, selecting or clicking should be the same throughout the application (Smith et al, 1982). Consistency facilitates positive transfer of skills from one system to another leading to ease of use, reduced training time, and improved retention of operating procedures (Nielsen, 1989; Polson et al, 1986).

 

Kellogg (1987) studied the impact of the conceptual dimension of consistency by prototyping a "consistent" version (common look-and-feel and conceptually consistent) and an "inconsistent" version (only common look-and-feel ) of an interface. The results of her study, which incorporated a variety of measures like learning time, subjective satisfaction and more, showed that the "consistent" interface was better than the "inconsistent" (consistent in visual appearance and behavior only).

 

GUI Guidelines: The use of guidelines is important within human-computer interface (HCI) (Harrison & Thimbleby, 1985). However there are critics such as Frederiksen, Grudin and Laursen (1995), who showed that consistency guidelines should be applied cautiously to be in harmony with the user's task. According to Grudin (1989), interface consistency is a largely unworkable concept and can sometimes work against good design. However, we believe that industrial guidelines documents, such as Apple (1992) or Microsoft (1992), can educate and direct software developers in positive ways. Empirical evidence of the benefits of many forms of consistency is strong.

 

Terminology: Inconsistent terminology in interactive dialogs for applications such as text editing can be problematic for users (Long et al., 1983). For example, programs that differ in the names of important commands e.g., "quit" and "exit", are confusing to users (Grudin, 1989). Three studies on command language design showed that users learned positionally consistent systems more readily (Barnard, Hammond, Morton, Long, and Clark, 1981).

 

Proper use of abbreviation is an important part of terminology. Abbreviations are constructed to reduce typing and optimize the use of screen space, but can impose significant cognitive demands on users. To create an internally consistent design, one abbreviation algorithm, such as truncation, should be used (Grudin, 1989).

 

Tools for Consistent Design: The Interactive Transition Systems (ITS) project (Wiecha et al, 1989) generated consistent interfaces automatically by the use of executable style rules. ITS provided a set of software tools to support four application development roles: an application expert, a style expert, an application programmer, and a style programmer. The ITS architecture divided the application into three parts, namely: application functions, a dialog manager, and views supporting user interfaces. This architecture helped to create a consistent interface for a family of applications and to create multiple consistent interfaces for a given application. ITS has been used to create a number of large-scale applications.

 

Interface Evaluation Methods: Interface evaluation is a difficult process. Evaluation of a software product's user interface using four techniques -- heuristic evaluation, usability testing, guidelines and cognitive walk-throughs -- showed that each has advantages and disadvantages (Jeffries et al, 1991). For instance, heuristic evaluation identifies more problems than any other method, but it requires UI expertise and several evaluators. Similarly, usability testing identifies serious and recurring problems, but requires UI expertise and has a high cost. The requirements for these powerful methods, which may include availability of working prototypes, test users, expert evaluators, and time constraints are hindrances in applying these methods more frequently. The study also showed that usability testing, a powerful and effective evaluation method, is not good in finding consistency problems. Therefore, consistency checking tools are likely to be a beneficial complement to usability testing.

 

Furthermore, usability testing works best for smaller applications. It is too costly to run a usability test on applications with hundreds of dialog boxes. Finding anomalies while reviewing numerous dialog boxes is hard even for expert reviewers, who may fail to detect some flaws and inconsistencies. In contrast, automated evaluation tools can be used in early prototypes (or during late iterations) and can detect anomalies across all the dialog boxes.

 

1.2 Evaluation Tools for Visual Design and Textual Properties

Automated tools for consistency checking are meant to replace the current manual consistency checking process which is complex, expensive, error prone, and time consuming. These tools can be made independent of platform and development environment. A pioneering tool to evaluate alphanumeric displays derived six measures: Overall Density, Local Density, Number of Groups, Size of Groups, Number of Items, Layout Complexity (Tullis, 1983). These measures were later incorporated into a Display Analysis Program to analyze alphanumeric display (Tullis, 1988, 1997). The results of a user study indicated that it can accurately predict the relative search times and subjective ratings.

 

Streveler and Wasserman (1987) proposed novel visual metrics to quantitatively assess screen formats which have similarities with Tullis's Display Analysis Program. They proposed three basic techniques: "boxing", "hot-spot" and "alignment" analysis. A balance measure was also proposed that computed the differences between the center of mass of the array of characters and the physical center of the screen. These proposed metrics were not applied to any system to validate them. Tullis's complexity metrics were later applied to the domain of interactive system design with findings strongly supporting their applicability (Coll & Wingertsman, 1990).

 

The evolution of modern user interfaces, like multimedia interfaces, has sparked research in automated evaluation based on visual techniques. Vanderdonckt and Gillo (1994) proposed five visual techniques (Physical, Composition, Association and dissociation, Ordering, Photographic techniques) that are more sophisticated than traditional properties such as balance, symmetry, and alignment. Dynamic strategies for computer-aided visual placement of interaction objects on the basis of localization, dimensioning, and arrangement were introduced by Bodart, Hennebert, Leheureux, and Vanderdonckt, (1994). They defined mathematical relationships to improve the practicability, the workability and the applicability of their visual principles into a systematic strategy, but specific metrics and acceptance ranges were not tested.

 

Sears (1993, 1994) developed a first generation tool (AIDE) using automated metrics for both design and evaluation using Layout Appropriateness metrics. In computing the Layout Appropriateness the designer provides the set of widgets used in the interface, the sequence of actions to be performed by the user, and how frequently each sequence is used. The appropriateness of a given layout is computed by weighing the cost of each sequence of actions by how frequently the sequence is performed. Layout Appropriateness can be used to compare existing layouts and to generate optimal layouts for the designer. AIDE has demonstrated its effectiveness in analyzing and redesigning dialog boxes in simple Macintosh applications and also dialog boxes with complex control panels in NASA applications. Studies by Comber and Maltby (1995) assessed the usefulness of layout complexity metric in evaluating the usability of different screen designs. Mullet (1995) developed a systematic layout grid strategy to easily position related controls consistently across dialog boxes. Using this systematic approach, he showed that the GUI of the "Authorware Professional", a leading development tool for learning materials in the Macintosh and Windows environments, could be easily redesigned to create a more coherent, consistent, and less crowded layout.

1.3 User Studies on the Effects of Interface Inconsistencies

Chimera and Shneiderman (1993) performed a controlled experiment to determine the effects of inconsistency on performance. This experiment used two interactive computer systems: the original inconsistent version and a revised consistent version. The revised version had consistent screen layouts and colors, and used consistent task-oriented phrases for the description of menu items. The results showed that there was a statistically significant difference favoring the revised interface for five tasks and favoring the original interface for one. They concluded that the revised interface yielded faster performance and higher satisfaction due to consistent location, wording, and color choices.

Bajwa (1995) studied the effect of inconsistencies in color, location, and size of buttons on user's performance and subjective satisfaction. For a billing system interface, three inconsistent versions were created with 33% inconsistency in color, location, and size. Her results showed that inconsistency significantly effects user's performance speed by about 5%.

 2.0 Experimental Support for SHERLOCK

 2.1 Introduction

We designed an experiment to test the hypothesis that terminology consistency increases performance speed and subjective satisfaction. The experiment considered only one aspect of inconsistency, misleading synonyms. We developed a GUI in Visual Basic for the students to access the resources of Universityís Career Center. Three versions of the interface were created. The first version was terminologically consistent. The second version had a medium level of terminology inconsistency (one inconsistency was introduced for each task and each task had an average of four screens). The third version had a high level of terminology inconsistency (one or two inconsistencies were introduced for each task). Some designers argue that inconsistencies are easily overcome with a few minutes of usage. To test this conjecture we had two levels of training: no prior training and five minutes of training. The resulting 2 X 3 between-groups experiment had two independent variables which were level of training (none and 5 minutes) and the type of interface (no inconsistency, medium inconsistency, and high inconsistency). For all six treatments, users were given the same task list and their task completion time and subjective satisfaction were evaluated. For each treatment, 10 subjects were selected, making a total of 60 subjects.

 2.2 Interface Design

All the screens of the Career Center interfaces had a consistent visual design (sizes of similar screen, placement of similar items, screen density, margins, typefaces, colors etc.). Inconsistencies were introduced in the medium and high inconsistency versions.

 In the medium inconsistency version, one terminological inconsistency was introduced for every task. Since the subjects were told to perform seven tasks, the interface had seven terminology inconsistencies. In the high inconsistency version, one or two terminology inconsistencies were included per task for a total of eleven.

 These inconsistencies included changing the heading of the dialog box from "Questions" to "Inquiries" or changing the widget labels from "Workshops" to "Seminars". Also, menu items were changed from "Career Counseling" to "Career Advising" and "View" to "List". Inconsistency in button labels were also introduced by changing "OK" and "Abort" to "Forward" and "Discard" in the case of a particular task.

 2.3 Hypotheses

 2.4 Subjects

Sixty University of Maryland students participated. All were familiar with Windows 3.1 and mouse operation. Half were given five minutes training with the no inconsistency interface.

 2.5 Materials

The experiment was run on a 100MHz Pentium machine with a 17" color monitor having a 1024 X 768 pixel resolution with 256 colors. A set of written instructions was provided. The subjects were asked to fill out a modified version of the Questionnaire (QUIS) (Chin et al, 1988) after completing the experiment.

 2.6 Task List

The subjects performed seven tasks:

 2.7 Procedure

Administration: Subjects were asked to read the instructions and to sign the consent form. No training group was introduced to the interface by a presentation of the menu items. The training group was shown the menus and all the dialog boxes by opening each of the menu items. They were also allowed to use the interface for two minutes to experience the interface.

After the experiment, subjects filled out the 19-item subjective satisfaction.

 2.8 Results

The experimental results (Table 1) show that the no inconsistency version had a faster average task completion time than the medium and high inconsistency versions. The average subjective satisfaction ratings for the no inconsistency version were higher than the medium, and the high inconsistency versions of the interface (Table 2). Overall, the performance improved when training was administered to the subjects, as the average task completion time was lower for all the three versions of the interface when training was provided.

 A 2 X 3 ANOVA (Analysis of Variance) was used to determine whether the interface types (versions) and the level of training had statistically significant effects on the task completion time and subjective satisfaction, measured across the three treatments (no, medium and high level of terminology inconsistency) and two training levels (with prior training and without prior training). There was a statistically significance difference for task completion time by training (F (1,54) = 12.38, p < 0.05) and interface type (F (2,54) = 8.21, p < 0.05), but no interaction effect. This implies that training reduces the task completion time, but training does not overcome the problems caused by an inconsistent design. Differences in subjective satisfaction were not statistically significant.

 

Level of Training No Inconsistency Medium Inconsistency High Inconsistency
None 239.0 sec. (61.0) 287.4 sec (42.6) 312.7 sec (88.3)
Five minutes 204.0 sec. (41.7) 217.4 sec (50.6) 270.7 sec (30.5)

 

Table 1. Average Task Completion Time and Standard Deviation

(10 subjects per cell & 7 tasks per subject)

 

 

 

Level of Training No Inconsistency Medium Inconsistency High Inconsistency
None 142 (14) 130 (14) 134 (13)
Five minutes 142 (12) 139 (11) 138 (13)

 

Table 2. Average Subjective Satisfaction Rating (higher numbers indicate increased satisfaction) and Standard Deviation (10 subjects per cell)

 

2.9 Discussion

In relation to the task completion time, the ANOVA identified that the terminology inconsistencies introduced in each version of the interface significantly slowed the user's performance. In the no training group, the average task completion time for the medium, and high inconsistency treatments were 20% and 31% more than the no inconsistency treatment. Similarly in the training group, the average task completion time for medium, and high inconsistency were 7% and 34% more than the no inconsistency treatment.

 The level of training, according to the ANOVA significantly effected the user's performance. On average, the training decreased the task completion time by 14%, 24% and 13% in no, medium, and high inconsistency versions respectively. Although the subjective satisfaction ratings for the medium and the high inconsistency versions were less than the no inconsistency version, the ANOVA analysis found no statistically significant differences. It is difficult to obtain statistically significant differences in preference scores for between-groups design, because subjects do not see the other versions. A future within-subjects study might elicit stronger preference differences.

 2.10 Conclusion

The results of this experiment, along with the experiment done by Bajwa (1995) supported the encouragement to "strive for consistency" and including consistency as one of the prime guidelines when designing user interfaces (Shneiderman, 1998). Therefore developing user interface consistency checking tools seems worthwhile to support software engineers during the development process.

 

3.0 Description and Design of SHERLOCK

 SHERLOCK is a family of consistency checking tools to evaluate visual design and terminology in user interfaces. It consists of a set of 7 programs that were implemented in about 7000 lines of C++ code, and developed on the SUN SPARC Stations/UNIX platform. In order to evaluate a GUI using SHERLOCK, its interface description files need to be converted to a canonical format These canonical format files are the only input required by the SHERLOCK evaluation tools. SHERLOCK was designed to be a generic GUI consistency and evaluation tool.

 3.1 Translator and Canonical Format Design

The canonical format is an organized set of GUI object descriptions. These object descriptions embrace interface visual design and terminology information in a sequence of attribute-value pairs. The canonical format is advantageous because of its lucidity and extendibility. It can be easily modified to include new attributes encompassing interface description information in the form files.

 Translator programs are designed for a particular GUI development tool and convert its interface description (resource) file to a canonical format. Design of the data structure for the translator depends on the format of the interface resource file. Two translators were created, one for Visual Basic 3.0 and the other for Visual C++ 4.0 using a lexical scanner generated by FLEX (Fast Lexical Analyzer Generator) which is a tool for generating programs that perform pattern matching on text. Using the lexical scanner, attribute value strings are detected and converted to the appropriate canonical format. All the dimensional coordinates are converted to pixels and other platform and application independent values.

 The canonical format may be created for other interface development tools like Power Builder, Galaxy, and Delphi by writing a translator program for those tools.

 3.2 SHERLOCK Design

The SHERLOCK data structure was designed to be flexible, extensible and customizable to changes that may be made by expansion of the canonical format files. SHERLOCK has a sequential modular design and can be divided into the following subsystems.

 3.3 SHERLOCK Tools

SHERLOCK is an extension of previous work (Shneiderman et al., 1997) in which spatial and textual evaluation tools were constructed. These tools have been modified after evaluating sample applications and new tools have been integrated. Our focus was on evaluating only the aspects of consistency that are relatively task-independent and can be automated. Our tools evaluated layout properties such as sizes of dialog boxes, placement of similar items, screen density, consistency in margins, screen balance and alignment. We also evaluated consistency in visual design properties such as fonts, font-sizes, font-styles, background colors, and foreground colors. Finally our evaluation includes checking for terminology inconsistencies, abbreviations, variant capitalization, and spelling errors in buttons, labels, messages, menu items, window titles etc.

 Dialog Box Summary Table

The dialog box summary table is a compact overview of the visual design of dozens or hundreds of dialog boxes of the interface. Each row represents a dialog box and each column represents a single metric. Typical use would be to scan down the columns looking for extreme values, spotting inconsistencies, and understanding patterns within the design.

 Choosing the appropriate metrics critical in the design of the dialog box summary table. The researchers at the University of Maryland generated a list of approximately 40 metrics after reviewing the relevant previous literature, consulting with colleagues and using their GUI evaluation experience. A similar effort was taken by our partners at General Electric Information Services (GEIS), where they brain-stormed and proposed their metrics based on commercial software development experience. The two lists had many similar items which were grouped into categories such as spatial layout, alignment, clustering, cluttering, color usage, fonts, attention getting, etc. The metric set was revised several times after evaluating a series of interfaces. Ineffective metrics were removed, others were redefined, and new metrics were added. The modified column set of the dialog box summary contained:

Aspect Ratio: The ratio of the height of a dialog box to its width. Numbers in the range 0.5 through 0.8 are desirable. Dialog boxes that perform similar functions should have the same aspect ratio.

Widget Totals: Count of all the widgets and the top level widgets. Increasing difference between all and top level counts indicates greater nesting of widgets, such as buttons, lists, and combo boxes inside containers.

Non-Widget Area: The ratio of the non-widget area to the total area of the dialog, expressed as a percentage. Numbers closer to 100 indicate high utilization, and low numbers (<30) indicate possibilities for redesign.

Widget Density: The number of top-level widgets divided by the total area of the dialog box (multiplied by 100,000 to normalize it). Numbers greater than 100 indicate that a comparatively large number of widgets are present in a small area. This number is a measure of the crowding of widgets in the dialog box.

Margins: The number of pixels between the dialog box border and the closest widget. The left, right, top and bottom margins should all be equal in a dialog box, and across different dialog boxes.

Gridedness: Gridedness is a measure of alignment of widgets. This metric has been refined several times, but we have not been able to find a satisfactory metric to detect misaligned widgets. X-Gridedness counts the number of stacks of widgets with the same X coordinates (excluding labels). Similarly Y-Gridedness counts the number of stacks of the widgets with the same Y coordinates. High values of X-Gridedness and Y-Gridedness indicate the possibility of misaligned widgets. An extension of Gridedness is Button Gridedness where the above metrics are applied to button widgets.

Area Balances: A measure of how evenly widgets are spread out over the dialog box. There are two measures: a horizontal balance, which is the ratio of the total widget area in the left half of the dialog box to the total widget area in the right half of the dialog box; and the vertical balance, which uses top area divided by bottom area. High values of balances between 4.0 and 10.0 indicate screens are not well balanced. The limiting value 10.0 represents a blank or almost blank (for example, a dialog box that has only one widget which is a button) dialog box.

Distinct Typefaces: Typeface consists of a font, font size, bold and italics information. Each distinct typeface in all the dialog boxes is randomly assigned an integer to facilitate quick interpretation. For each dialog box, all the integers representing the distinct typefaces are listed so that the typeface inconsistencies can be easily spotted locally within each dialog box and globally across all dialog boxes. We recommend that a small number of typefaces should be used in an application.

Distinct Background Colors: All the distinct background colors (RGB values) in a dialog box are displayed. Each distinct color is randomly assigned to an integer for display and comparison convenience and is described in detail at the end of the table. The purpose of this metric is to check if the dialog boxes have consistent background colors. Multiple background colors may indicate inconsistency, depending on the application.

Distinct Foreground Colors: All the distinct foreground colors in a dialog box are displayed.

 In addition to the dialog box summary table, a set of independent tools were built, including:

Margin Analyzer

Margin Analyzer is an extension of the dialog box summary table's margins metric. This analyzer calculates the most frequently occurring values of left, right, top, and bottom margins across the interface and then lists margins in every dialog box that are inconsistent with these frequently occurring values. It also calculates what widgets of the dialog box need to be moved by how many pixels to make the margins consistent. The Margin Analyzer tool depends on the fact that the most frequently occurring value of margins are the optimum margin values that the designer would have ideally used for consistency.

 Concordance

The Concordance tool extracts all the words that appear in labels, buttons, messages, menu items, window titles etc. in every dialog box. It can help designers spot inappropriate word use such as variant spellings, abbreviations, tense and case inconsistency, etc. Occurrences of words in a different case are to point out potential inconsistent use. The sort order used was aAbB...zZ so that the occurrence of "cancel" is not separated from "Cancel" or "CANCEL".  

Interface Concordance

The Interface Concordance tool checks for variant capitalization for all the terms that appear in buttons, labels, menu items, and window titles etc. This tool outputs strings that have variant capitalization, listing all the variant forms of the string and its dialog box sources. These variant forms may be acceptable, but they should be reviewed by a designer. For example the words "MESSAGES", "messages", "Messages" and "mesgs" are variant forms of the same word.

 Button Concordance

Buttons are one of the most frequently used widgets, performing vital functions like "Save", "Open", "Delete", "Exit" etc. They should also be checked for consistency in their size, placement, typefaces, colors, and case usage. This tool outputs all the buttons used in the interface, listing the dialog boxes containing the buttons plus fonts, colors, and button sizes. The Button Concordance identifies variant capitalization, distinct typefaces, distinct foreground colors, and variant sizes in buttons.

 Button Layout Table

Often a set of buttons frequently occur together (for example, OK Cancel, Help), and therefore it is desirable that these appear in the same order and have the same size. If the first button in the set is detected, then the program outputs the height, width, and position relative to the first button of every button detected in the list. The relative position of every button detected in the set is output as (x + offset, y + offset) to the first button, where offset is in pixels. Buttons stacked in rows would yield a (x + offset, y) relative position and those stacked in columns would yield (x, y + offset). The Button Layout table identifies inconsistencies in button placement, and variant button sizes locally within a dialog box and globally across all the dialog boxes. Additionally, the tool helps to determine synonym button labels in button sets, for example use of both "Quit" and "Exit" with the "OK" button in different dialog boxes. Some of the sample button sets are:

 

Interface Spellchecker

The Interface Spellchecker reads all the terms from buttons, labels, menu items, messages, titles etc. and outputs terms that are not found in the dictionary. The spell checking operation is performed within the code and all the possible misspelled words are stored in a file. This file can be reviewed by the designer to detect possible misspelled and abbreviated words which may create confusion for users. The output is filtered through a file containing valid computer terms and default Visual Basic terms that may be flagged as spelling errors by the dictionary.

 Terminology Baskets

A terminology basket is a collection of computer terms including their different tenses that may be inadvertently used as synonyms by interface designers. Our goal is to construct different sets of terminology baskets by constructing our own computer thesaurus and then search for these baskets in every dialog box of the interface. The purpose of terminology baskets is to provide interface designers with feedback on misleading synonymous computer terms, like "Close", "Cancel", "End", "Exit", "Terminate", "Quit". The program reads an ASCII file containing the basket list. For each basket all the dialog boxes containing any of the basket terms are output. Some of the idiosyncratic baskets are:

 

4.0 Interface Evaluations

 4.1 Testing the Evaluation Tools

The effectiveness of the SHERLOCK tools was tested with four commercial prototype applications developed in Microsoft Visual Basic. These applications included a 139 dialog box interface for the GEIS Electronic Data Interchange, a 30 dialog box GE business application, a 75 dialog box Italian business application, and a set of University of Maryland AT&T Teaching Theater interfaces combined into an 80 dialog box application. The analysis of the 30 dialog box GEIS application and the Italian business application is not discussed in this paper because the results were similar to the other two applications.

 4.2 Evaluation Results, GE Interfaces

The 139 dialog box GEIS Electronic Data Interchange interface was the first prototype evaluated. Although this was a well-reviewed and polished design, SHERLOCK detected some inconsistencies which may have otherwise been left undetected.

 Dialog Box Summary Table Analysis

Aspect Ratio: Aspect Ratio varied from 0.32 to 1.00. Many dialog boxes that performed the same functionality had different Aspect Ratios, indicating a potential inconsistency.

Non-widget Area: Non-Widget Area varied from 2% to 97.5%. Some dialog boxes with low Non-widget area (5% to 15%) were candidates for redesign.

Widget Density: Widget Density varied from 14 to 271, but most of the high values were due to exceptions in the metric, as none of the dialog boxes had too many widgets in a small area.

Margins: Left, right, top, and bottom margins were inconsistent within a single dialog box and were also inconsistent across the interface. For example, the average value of the left margin was 12 pixels, but the margin ranged from 0 to 80 pixels. Inconsistencies detected by metrics of dialog box summary table like left margin, can easily be spotted, by plotting the metric (Fig.1).

Fig. 1. Inconsistencies in Left Margin

 

Gridedness: Some high values of the Button Gridedness (3 or more) metric helped in detecting dialog boxes with misaligned buttons.

Area Balances: Dialog boxes were well balanced as the average value of Left/Right Balance and Top/Bottom Balance was 1.1 and 1.4 respectively.

Distinct Typefaces: Although most of the dialog boxes used a single typeface (MS Sans Serif 8.25 Bold), there were a couple which used more than three typefaces. Altogether seven distinct typefaces were used.

Distinct Background & Foreground Colors: There was much variation in color usage among dialog boxes, indicating inconsistency. The interface used a total of eight foreground and seven background colors (RGB values).

Although in some applications, the use of many different colors may be appropriate, in this case it was an inconsistency.

 

Margin Analyzer

The margin analyzer successfully detected the dialog boxes that had margin values more than two pixels apart from the most frequently occurring value. For each inconsistent value, it listed the widgets that need to be moved and by how many pixels to make them consistent. There were some exceptions (Visual Basic 3.0 allows widgets to extend beyond the area enclosed by the dialog box and allows the size of label and text boxes to be greater than the text enclosed by them) beyond the capability of the tool to handle, leading to negative margins.

 

Interface Concordance

The interface concordance tool spotted the terms that used more than one case across the application. For example, terms like "Messages", "MESSAGES" and "messages" were detected by the interface concordance tool. Some of the other inconsistencies included variant capitalizations such as "Open", "OPEN" and "open".

 

Button Concordance

GEIS interfaces did not have any button labels which used more than one case. All the button labels used the title format and were therefore consistent. Also, all the buttons used the same typeface and foreground color. The Button Concordance detected inconsistency in height and width of the buttons across the interface. The table below shows a portion of the button concordance output for the "Archive" button. Browsing across the columns of the table, we can see that the width of the "Archive" button varied between 65 and 105 pixels. All the buttons had a top margin of 0 pixels except one which has a top margin of 312 pixels. This is an inconsistency, since all the "Archive" buttons are placed at the top right corner of the dialog box, except one which is placed at the bottom right corner. Button placement inconsistencies were detected in many other buttons including "OK", "Cancel", "Close", "Find", "Forward", and "Print".

 

BUTTON DIALOG BUTTON BUTTON BUTTON BUTTON POSITION

LABEL BOX NAME TYPEFACE FG_COLOR (H , W) LEFT RIGHT TOP

Archive xref 1 1 25,105 208 311 0

file 1 1 25,89 448 87 0

file2 1 1 25,73 360 72 0

filefind 1 1 25,73 408 142 312

hold 1 1 25,65 320 55 0

in 1 1 25,81 464 79 0

out 1 1 25,73 304 55 0

sent 1 1 25,81 344 78 0

 

DISTINCT TYPEFACES IN BUTTONS:

1 = MS Sans Serif 8.25 Bold No Label

DISTINCT FOREGROUND COLORS IN BUTTONS:

1 = Default Color

 

Interface Spellchecker

The tool detected few misspelled terms, and many potentially confusing, incomplete, and abbreviated words such as "Apps", "Trans", "Ins" , "Oprs".

 

Terminology Baskets

The basket browser revealed some interesting terminology anomalies after analyzing the interface that led to reconsideration of the design. As shown below, terms like "record", "segment", "field", and "item" were used in similar contexts in different dialog boxes. Other interesting inconsistencies included the use of "start", "execute", and "run" for identical tasks.

  

-----------------------------------------------------------------------

Basket: Entries, Entry, Field, Fields, Item, Itemized, Itemizing, Items

Record, Records, Segment, Segmented , Segmenting, Segments

-----------------------------------------------------------------------

BASKET TERM FORM CONTAINING THE BASKET TERM

Field search

Items reconly reconly reconly

reconly sendrec sendrec

sendrec sendrec wastedef

Record ffadm profile

Segment addr search

 

 

Button Layout Table

The most common button position and terminology inconsistency was in the button set [OK Cancel Close Exit Help]. The button labels "Cancel", "Close", and "Exit" were used interchangeably. Sometimes these buttons were stacked in a column on the top left corner of the dialog box, and in other cases they were stacked in a row at the bottom of the dialog box and were either left, right, or center aligned.

 

A portion of the output from the button set [OK Cancel Close Exit Quit Help] is shown below. Inconsistency in height and relative button positions within a button set can be checked by moving across the table rows. Inconsistency in height and relative position for a particular button can be spotted by moving down the columns. For example, browsing the "OK" button column we found that the height of the "OK" button varied between 22 and 26 pixels and the width varied between 62 and 82 pixels. Scanning across the rows, we found that the relative position of "OK" and "Cancel" buttons varied in all three dialog boxes in which they occurred together. In two of the dialog boxes the "Cancel" button was 20 pixels and 13 pixels below the "OK" button, but in the third dialog box, the buttons were adjacent in the same row. Both "Cancel" and "Exit" were used with the "OK" button to perform the same task which was a terminology inconsistency.

  

------------------------------------------------------------------------------

DIALOG BOX OK Cancel Exit Help

(H,W) (H,W) Rel. Pos. (H,W) Rel. Pos. (H,W) Rel. Pos.

------------------------------------------------------------------------------

admprof 22,68 22,68 x+16, y 22,68 x+98, y

checkpsw 25,82 25,82 x+18, y 25,82 x+116, y+1

nbatch 25,62 25,62 x-1, y+20 25,62 x, y+66

systinp 26,72 26,72 x+1, y+13 25,73 x+2, y+48

 

 

4.3 Evaluation of University of Maryland Interface

The 80 dialog box University of Maryland AT&T Teaching Theater Interface was a combination of applications, all designed for the students to use. Evaluation of this interface highlighted the intra-application inconsistencies that may exist among applications designed for the same users.

 

Dialog Box Summary Table Analysis

A portion of the dialog box summary table from this application is shown in Fig. 3.

Aspect Ratio: Aspect Ratio, in general varied between 0.5 and 0.8, but outliers above or below were detected. All the About (Fig. 2), Cover and Exit dialog boxes had different aspect ratios. These applications were designed for the same set of users and these inconsistencies in Aspect Ratio, especially in the dialog boxes with the same functionality, should be minimized.

Widget Totals: Some dialog boxes had a high value of widget totals i.e. 70 or more widgets. This indicated complexity in the dialog box.

Non-Widget Area: High values of non-widget area (above 90%) were found in some of the dialog boxes, indicating that the use of screen space was not optimum.

Widget Density: Some of the values of widget density (around 150 or more) indicated that too many widgets were present in a small area. Only dialog boxes which had high widget density, but a non-widget area of 40% or more were acceptable.

Margins: Left margins varied from 0 to 192 pixels, although the most frequently used margin values were between 8 and 16 pixels. A quarter of the dialog boxes had left margin values of 0 pixels and a few had high values above 70 pixels. Right margins varied from 0 to 381 pixels. In some cases, high values of the right margins were not a problem, such as the cases when the dialog box only had labels or center-aligned buttons. Top margin varied from 0 to 56 pixels and was more consistent than left and right margins. Similarly, bottom margins were more consistent than left and right margins with values clustered between 8 and 30 pixels.

Gridedness: Most dialog boxes had well aligned widgets, with low X-gridedness and Y-gridedness values (1 or 2). Some dialog boxes which had high values of gridedness (4 or more) required minor alignment changes. A small number of dialog boxes had higher values of button gridedness due to misalignment of buttons by a few pixels.

Area Balances: High balance ratios (greater than 4) were detected in few dialog boxes. These screens were often poorly designed.

Distinct Typefaces: In total, 19 distinct typefaces were used, which was high. This revealed that different designers worked on the applications without following any guidelines. We recommended that the applications be modified to use fewer typefaces.

Distinct Background & Foreground Colors: The application used 15 different colors: 8 background and 10 foreground colors. We recommended more consistent use of colors.

 

Interface Concordance

A few terms that had different cases across the application, such as "Cancel", "cancel", and "CANCEL" or "Delete", and "DELETE".

 

No. Dialog Aspect -WIDGET-- Non- Widget -----M A R G I N S------ ----GRIDEDNESS----- -Balances-- Distinct Distinct Distinct

Name Ratio TOTALS Widget Density Left Right Top Bottom Top Level Buttons Area Ratios Typefaces Background Foreground

(H/W) All Top- Area widget/ (pixels) X Y X Y Horiz Vert Colors Colors

Level (%) area (L/R) (T/B)

30 form9 0.74 19 13 88.7 69 0 381 0 17 3 3 0 0 10.0 2.4 4 9 1 2 5 6 3 4 6

 

31 frmcompaz 0.79 5 4 67.5 11 104 97 56 69 1 2 0 1 1.0 1.4 9 13 2 3 4 7

 

32 frmcompu 0.79 5 4 67.5 11 104 101 56 69 1 2 0 1 1.0 1.4 9 13 2 3 4 7

 

33 frmhand 0.48 6 5 67.5 33 32 31 32 31 1 2 0 1 1.0 1.5 9 13 2 3 4 7

 

34 frmlogin 0.85 8 7 77.1 25 96 96 40 64 1 1 0 1 0.6 1.7 9 13 2 3 4 7

 

35 frmlogo 0.38 9 8 18.3 25 0 223 0 0 2 2 1 1 0.8 1.3 4 9 16 17 1 2 10 2 3 11

 

36 frmmatch 0.50 7 6 70.0 60 16 50 24 43 1 1 0 1 0.8 1.3 4 2 3 4

 

37 frmquesaz 0.42 6 5 75.6 25 56 54 48 61 0 1 0 1 1.1 1.5 9 13 2 3 4 7

 

38 frmquesu 0.45 6 5 73.9 23 72 14 48 74 0 1 0 1 0.8 1.3 9 13 2 3 4 7

 

39 graph 0.55 14 4 57.0 22 0 0 0 7 2 3 0 1 1.0 1.0 7 8 2 5 8 2 3 7

 

40 grid3 0.89 5 4 42.5 23 21 15 13 60 2 1 1 0 1.5 1.2 4 2 3

Maximum 1.60 102 101 100.0 184 192 381 56 276 9 13 2 3 10.0 10.0

Minimum 0.13 0 0 0.0 0 0 0 0 0 0 0 0 0 0.0 0.0

Average 0.73 14 9 57.5 48 19 52 11 29 2 2 0 0 1.8 1.6

 

DISTINCT TYPEFACES:

1 = Arial 13.5 Bold 11 = Symbol 13.5 Bold

2 = Symbol 9.75 Bold 12 = MS Sans Serif 24 Bold Italic

3 = Arial 8.25 Bold 13 = MS Sans Serif 13.5 Bold

4 = MS Sans Serif 8.25 Bold 14 = MS Sans Serif 18

5 = System 9.75 Bold 15 = MS Serif 30 Bold

6 = Arial 15.75 Bold 16 = Arial 18 Bold

7 = MS Sans Serif 9.75 Bold 17 = Symbol 8.25 Bold

8 = MS Sans Serif 16.5 Bold 18 = Times New Roman 24 Bold Italic

9 = MS Sans Serif 12 Bold 19 = Times New Roman 30 Bold Italic

10 =MS Sans Serif 13.5

 

DISTINCT BACKGROUND COLORS: DISTINCT FOREGROUND COLORS:

1 = ffffff 2 = ffffffff80000005

2 = ffffffff80000005 3 = ffffffff80000008

5 = c0c0c0 4 = 0

6 = ff 6 = ff

8 = e0ffff 7 = ff0000

10 =c00000 9 = c000c0

12 404040 10 =c00000

14 =ffffffff8000000f 11 =ffff

13 =808080

15 =c000

 

 

BUTTON DIALOG BUTTON BUTTON BUTTON BUTTON POSITION

LABEL BOX TYPEFACE FG_COLOR (H , W) LEFT RIGHT TOP

Exit attapp94 1 2 56,120 464 56 240

cover 2 2 57,153 680 182 536

coveraf 3 2 41,89 448 0 392

coveruf 3 2 41,89 448 85 392

frmhand 4 3 49,105 384 31 136

frmlogin 4 3 41,97 248 96 256

winstat 6 1 49,113 368 70 424

 

EXIT delete 1 1 41,97 280 45 352

syllabus 1 1 33,137 856 7 512

 

Left SAVE feed 5 2 33,81 272 647 448

Left Save omp 5 3 33,97 112 796 456

Right SAVE feed 5 2 33,89 648 263 448

Right Save omp 5 3 33,97 544 364 456

SAVE Left mulq 5 2 33,97 256 653 488

SAVE Right mulq 5 2 33,97 504 405 488

 

 

DISTINCT TYPEFACES IN BUTTONS: DISTINCT FOREGROUND COLORS IN BUTTONS:

1 = MS Sans Serif 8.25 Bold 1 = Default Color

2 = MS Sans Serif 18 2 = ffffffff80000005

3 = MS Sans Serif 13.5 3 = 0

4 = MS Sans Serif 12 Bold 4 = ff0000

5 = MS Sans Serif 9.75 Bold

6 = MS Serif 12 Bold

 

 

Fig. 3 A Portion of Dialog Box Summary Table

Button Concordance

The following inconsistencies were detected by the Button Concordance tool:

 

Interface Spellchecker

The spell checking tool detected abbreviations and a few misspelled terms such as: "qiz", "veryfying", "peronal" and "btrieve".

 

Terminology Baskets

The output from the basket [Browse, Display, Find, Retrieve, Search, Select, Show, View] shows that "Display", "View" and "Show" were used in this application. Also, both "Find" and "Search" were used. Similarly the output from the basket [Cancel, Clear, Delete, Purge, Refresh, Remove] indicated that the terms "Cancel", "Delete", "Clear", "Refresh" and "Remove" were all used in the application. The use of both "Find" and "Search" was an inconsistency.

 

 

 

Fig. 4 Button placement inconsistencies in OK and Cancel buttons.

 

Button Layout Table:

The Button Layout Table revealed inconsistencies in button sizes and placement within a dialog box and across the application. For example, the button set [OK, Cancel, Exit, Help] revealed inconsistencies in the sizes of the "OK" "Cancel" and "Help" buttons. The "Cancel" and "Help" buttons were often placed next to "OK" buttons in a row, but other times stacked below the "OK" button in a column, with the distance between these buttons varying from 0 to 40 pixels. Fig. 4 shows the dialog boxes in which button placement inconsistencies of "OK" and "Cancel" buttons were.

 

4.4 Conclusion

Evaluation of the four applications using SHERLOCK helped us to determine which tools were most successful in detecting inconsistencies. The dialog box summary table had limited success in detecting inconsistencies. Only certain metrics of the dialog box summary table such as aspect ratio, margins, distinct typefaces, distinct foreground and background colors were more successful in finding inconsistencies. Many of the extreme values computed by the metrics like non-widget area, widget density, and area balances were due to the limitations of SHERLOCK or the Visual Basic development tool and were not inconsistencies. These metrics were modified several times to deal with exceptions and further work is required to validate these metrics. The Button Concordance and the Button Layout Table proved to be the most useful tools and were able to detect inconsistencies in the size, position, typeface, color, and terminology used in buttons. The Interface Concordance and the Interface Spellchecker tools were successful in detecting terminology inconsistencies such as variant capitalization, abbreviations, and spelling errors. The Terminology Basket tool helped in detecting misleading synonyms. In summary, SHERLOCK was successful in detecting major terminology inconsistencies and certain inconsistencies in visual design of the evaluated interfaces.

 

SHERLOCK is a collection of programs that requires detailed knowledge to use effectively. Additional programming and a graphic user interface would be necessary to make it viable as a widely used software engineering tool. The source code and documentation that exists are available (http://www.cs.umd.edu/projects/hcil in the FTP area under Demo software).

 

4.5 Limitations of SHERLOCK

SHERLOCK evaluations are limited to certain visual design and terminology aspects of user interfaces. Screen layout issues such as proper placement of widgets in a dialog box, violations of design constraints, and inappropriate widgets types are not evaluated by SHERLOCK. Other evaluation methods, such as usability testing and heuristic evaluation, are needed to locate typical user interface design problems such as inappropriate metaphors, missing functionality, chaotic screen layouts, unexpected sequencing of screens, misleading menus, excessive demands on short-term memory, poor error messages, or inadequate help screens.

 

5.0 Feedback From Designers

 

Output from the tools and the screen shots of the interface along with the analyses were forwarded to the developers and designers to elicit feedback.

 

5.1 GEIS Interfaces

We worked closely with the people at GE Information Services to get feedback on the effectiveness of SHERLOCK, as these tools were being iteratively refined. The feedback suggested that the outputs of the dialog box summary table were simple for the designers to interpret. They were able to detect inconsistencies by scanning down the columns for extreme values, guided by the statistical analysis at the bottom. They recommended that we develop some "goodness" measures for the metrics after analyzing more applications. We have succeeded partly in assigning measures to certain metrics after analyzing the four applications. Detailed analysis of each metric was recommended by the designers for future implementations.

 

The incorporation of a spell checking tool in SHERLOCK had a positive response from the designers, since none of the current GUI building environments on the PCs had one. Button typeface, terminology, and placement inconsistencies detected by Button Concordance and Button Layout Table were corrected by the GEIS designers. The Terminology Basket tool helped GEIS designers in rectifying a few terminology inconsistencies. Overall the use of SHERLOCK helped to modify the layout, visibility, and terminology of GEIS interfaces by detecting many small inconsistencies.

 

5.2 University of Maryland Interface

Since this application was a combination of several applications, the output was given to two design groups. Their feedback on the dialog box summary table was positive for some metrics. They showed interest in the ability of the dialog box summary table to detect the typeface and color inconsistencies in their application. When asked for an explanation of these inconsistencies, they explained that different designers worked on different portions of the application, with few guidelines on visual design. Similar reasons were given for other inconsistencies such as different aspect ratio's for functionally similar screens and the use of inconsistent margins.

 

Designers liked the statistical analysis at the end of the table with mean, maximum, and minimum values and wanted an additional function that listed the optimum values for the metrics. Many of the terminology inconsistencies detected by the Button Layout Table and the Terminology Basket tool were valid inconsistencies that they will take into consideration in preparing the next version of the application.

 

6.0 Recommendations

 

6.1 Recommendations for the GUI Application Developers:

The following guidelines are recommended as a step towards creating consistent interfaces:

 

6.2 Recommendations for Designers Looking for GUI Evaluation Metrics

 

6.3 Recommendations for Designers of New GUI Tools

The applicability of SHERLOCK's canonical format to other GUI development tools beyond Visual Basic was explored. The following are recommendations for designers of new GUI tools after analyzing existing tools like Visual Basic, Visual C++, Galaxy, and Tcl/Tk.

 

 7.0 Future Directions

 We recommend work on these extensions to SHERLOCK

 

SHERLOCK is a foundation for the next generation of GUI consistency checking tools. More work needs to be done to build a complete structure on this foundation.

 

Acknowledgments

Funding for this research was provided by the GE Information Services and the Maryland Industrial Partnership Program. We would like to thank Ren Stimart at GE Information Services for his help and support. We appreciate the efforts of the staff of the AT&T Teaching Theater at the University of Maryland and the Italian company Sogei for providing test applications. We thank American Management Systems, Microsoft, and NASA for inviting us to present this work, and for their supportive feedback.

 

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